1. Warranty Coverage

Holami.xyz offers a warranty for all eligible products purchased through our website. The warranty covers defects in material and workmanship under normal use for the duration of the warranty period. If a product proves to be defective due to manufacturing issues, we will repair or replace the item, subject to the terms of this warranty.

Coverage includes:

  • Defective items caused by manufacturing errors
  • Items that are damaged under normal usage within the warranty period

Warranty does not cover:

  • Damage caused by misuse, improper handling, or accidents
  • Wear and tear from regular use over time
  • Custom products or personalized items (unless defective)
  • Damage caused by unauthorized repairs or modifications

2. Warranty Duration

The length of the warranty varies depending on the product. Generally, the warranty period for our products is as follows:

  • Wedding Party Decorations & Accessories: 6 months from the date of purchase
  • Wedding Apparel & Bridal Accessories: 12 months from the date of purchase
  • Rental Items: 30 days from the date of rental

Specific warranty durations for each product can be found in the product description page on our website.

3. Making a Warranty Claim

If you believe your product is defective and covered by our warranty, please follow these steps to initiate a claim:

  1. Contact Us: Reach out to our customer service team at admin@holami.xyz with the subject line “Warranty Claim”.
  2. Provide Information: Include your order number, a description of the defect, and photographic evidence of the issue.
  3. Inspection: Our team will review your claim and may ask for further information or return of the product for inspection. Please retain all original packaging.
  4. Resolution: If your warranty claim is approved, we will repair or replace the defective product. If the product is no longer available, a similar item will be offered, or we will issue a refund.

Note: Warranty claims must be made within the warranty period. Any claims made after the warranty period will not be eligible for a resolution.

4. Return Shipping and Costs

  • Defective Products: If your product is found to be defective and covered under the warranty, we will cover the cost of return shipping.
  • Non-defective Returns: If the return is due to reasons other than defects (e.g., change of mind), the customer will be responsible for return shipping costs.

Please keep all receipts and tracking information for any returns or exchanges.

5. Limitation of Liability

Holami.xyz’s liability under this warranty is limited to the repair or replacement of defective products. We are not responsible for any indirect, incidental, or consequential damages arising from the use of our products or services. This includes any damage or loss related to personal injury, property damage, or other consequential damages.

6. Exclusions

This warranty does not cover:

  • Damage from misuse, neglect, improper storage, or accidental damage.
  • Normal wear and tear such as fading, scratching, or fraying.
  • Products not purchased directly from Holami.xyz.
  • Alterations or modifications made to the product by the customer or any third party.

7. Contact Information

For warranty inquiries or assistance, please reach out to us at:

8. Changes to This Warranty Policy

Holami.xyz reserves the right to modify or update this warranty policy at any time without prior notice. Any changes will be posted on this page with an updated effective date. Customers are encouraged to review the warranty policy periodically.

By purchasing products from Holami.xyz, you acknowledge that you have read, understood, and agreed to the terms of this warranty policy.

Thank you for choosing Holami.xyz for your special celebration!